Terms & Conditions

§ 1 Preliminary Provisions

1. These Terms & Conditions define the rules for using the website https://rafalwerezynski.com and its integrated online store.
2. The online store, available at https://rafalwerezynski.com/shop, is operated by Rafał Wereżyński conducting business under the name Rafał Wereżyński, registered in Poland.
3. The purchase and use of products and services offered on this website constitutes acceptance of these Terms & Conditions.

§ 2 Definitions

1. Seller – Rafał Wereżyński, a sole proprietor registered in the Central Register and Information on Economic Activity (CEIDG) maintained by the minister responsible for economy in Poland, NIP 5251799612, REGON 381969243.
2. Client – any person or entity making a purchase via the Store.
3. Intermediary – a legal entity cooperating with the Seller to ensure the proper performance of the Sales Agreement.
4. Store – the online store operated by the Seller at: https://rafalwerezynski.com/shop
5. Distance Agreement – a contract concluded with the Client within an organized system of concluding distance agreements (within the Store), without the simultaneous physical presence of the parties, using exclusively one or more means of remote communication until the conclusion of the contract.
6. Terms and Conditions – this document, constituting the Terms and Conditions of the Store.
7. Order – the Client’s declaration of intent submitted via the Order Form, directly aimed at concluding a Sales Agreement for one or more Products with the Seller.
8. Order Form – an interactive form available on the Store’s website enabling the submission of an Order, in particular by adding Products to the Cart and defining the terms of the Sales Agreement, including the payment method.
9. Cart – a component of the Store’s software that displays the Products selected by the Client for purchase, allowing for the determination and modification of Order data, including the quantity of Products.
10. Product – materials and services available in the Store that are the subject of the Sales Agreement between the Client and the Seller.
11. Electronic/Digital Product – digital content or digital services available in the Store that are the subject of the Sales Agreement between the Client and the Seller.
12. Digital Content – data provided in digital form, not recorded on a tangible medium (e.g., PDF files of e-books or training materials, online courses).
13. Digital Services – services provided by the Seller in real time, in particular:
– access to live webinars and/or a closed group on a social media platform,
– individual online sessions.
14. Store – the online platform where the Client may purchase Products offered by the Seller.
15. Sales Agreement – an agreement for the sale of a Product concluded between the Client and the Seller via the online Store.
16. Agreement for the Supply of Digital Content or Digital Service – an agreement granting the Client access to digital content (e.g., an e-book, online course) or to a digital service (e.g., live webinars, online sessions) concluded between the Client and the Seller via the online Store.

§ 3 Contact Information

1. Seller’s registered office: ul. Piekarska 6 / 24, 00-264 Warsaw, Poland.
2. Seller’s e-mail address: info@rafalwerezynski.com (for invoices, payments, complaints).
3. Seller’s phone number: +48 600 189 916.

§ 4 Technical Requirements

To use the Store, including browsing its assortment and placing orders, the following are required:
a. a device with Internet access and a web browser;
b. an active e-mail account;
c. cookies enabled.

§ 5 General Information and Disclaimer

1. The materials available on this website and the products offered in the online Store are based on the author’s personal experience and work with clients worldwide. While they address topics related to awareness, emotions, health, and bodywork, they are provided for educational and informational purposes only and do not constitute medical or psychological advice, diagnosis, or treatment. The content should not be relied upon as a substitute for professional medical or psychological care. The Seller shall not be held liable for any effects resulting from the use of information contained on this website or in the offered products and services.
2. To the fullest extent permitted by law, the Seller shall not be liable for any interruptions in the operation of the Store caused by force majeure, unlawful actions of third parties, or incompatibility between the Store’s technical infrastructure and that of the Client.
3. Browsing the Store’s assortment does not require creating an Account. Placing an Order for Products available in the Store is possible either by creating an Account in accordance with §6 of these Terms or by providing the necessary personal and address details to enable the Order to be fulfilled without creating an Account.
4. Prices in the Store are given in US dollars and euros and include all applicable taxes.

§ 6. Account in the Store and Placing an Order

1. Creating an Account in the Store
a) To create an Account in the Store, the Client must complete the registration form by providing the following information: full name or company name, postal address, email address, and telephone number.
b) The information provided will be used for issuing an invoice; if an invoice for a business is required, the Client must select the appropriate option and enter business details, including the tax identification numer.
c) Creating an Account in the Store is free of charge.
d) Logging in to the Account requires entering the username and password established during registration.
e) The Client may delete the Account at any time, without giving any reason and without incurring any costs, by sending a relevant request to the Seller, in particular by e-mail or in writing to the addresses provided in §3.

2. Rules for Placing an Order
To place an Order, the Client must:
a) log in to the Store;
b) select the Product to be ordered and click the “Add to Cart” button (or equivalent);
c) log in (The Client’s details will be filled automatically from the information provided upon registration);
e) fill out your credit card details and click the “Place Order” button.

§ 7. Accepted Payment Methods

  1. The Client may use the following payment methods for purchasing Products:
    a) certified Stripe system (credit or debit card payments);
    b) secure digital wallet Google Pay, processed via Stripe.


§ 8. Conditions for Concluding and Performing the Sales Agreement

  1. The Sales Agreement between the Client and the Seller is concluded once the Client submits an Order using the Order Form on the Store’s website, in accordance with §6 of these Terms and Conditions.
  2. After the Order has been placed, the Seller shall promptly confirm its receipt and accept it for processing. Confirmation of receipt and acceptance of the Order is sent to the Client via email to the address provided during the ordering process. The message shall contain at least a statement of receipt and acceptance of the Order. Upon receipt of this message by the Client, the Sales Agreement is deemed concluded.
  3. The Client must make payment within 60 minutes from the date of the Sales Agreement. If payment is not made within that period, the Order shall be cancelled.
  4. The purchase confirmation is an invoice issued based on the Client’s data provided in the Order.
  5. As the Store does not offer any physical products, there are no delivery costs.
  6. The execution of the Order and the commencement of the Product or Service delivery period begins once the Seller has received the payment. Digital content (e.g., an e-book or online course) shall be delivered to the Client on the day the payment is received or on the following day. A digital service shall be provided within the timeframe specified in the Store.
  7. A service in the form of an individual session shall be provided after the Client confirms the session date. Responsibility for confirming the session date lies with the Client. The Seller undertakes to propose the earliest available date.
  8. In the case of digital content purchased as a pre-sale, delivery shall take place within the timeframe specified in the Store for that Product.
  9. In the case of digital services purchased as a pre-sale, provision of the service shall take place within the timeframe specified in the Store for that Product.
  10. If the Client does not receive access to the digital Product without undue delay after making payment, the Client may submit a complaint to the Seller (see §12). If the Seller fails to provide the Product after a complaint has been submitted, the Client may withdraw from the agreement. In the case of a pre-sale digital Product not delivered within 5 business days from the expected release date specified in the Store, the Client may also submit a complaint. If the Seller still fails to deliver the Product after the complaint, the Client may withdraw from the agreement.
  11. If a digital service forming part of a training program (e.g., webinars or individual sessions) is not delivered within 5 business days from the scheduled date, the Client may submit a complaint (see §13).
  12. Access to the digital content made available on this website is granted for a specified period (typically one year), with the possibility of renewal. Upon expiry of the paid access period, the Client’s right to use or access such content shall automatically terminate, and the Client shall not be entitled to make any claims in respect thereof.

§ 9. Seller’s Liability

  1. The Seller shall be liable for:
    – failure to deliver digital content or a digital service;
    – lack of conformity of the digital content or digital service with the agreement, existing at the time of delivery and revealed within a period not shorter than two years thereafter. If non-conformity becomes apparent within the first year, the Client is not required to prove that it existed at the time of delivery.
  2. Digital content available in the Seller’s Store shall be deemed compliant with the agreement if:
    – it meets the conditions specified in the contract regarding description, quantity, quality, functionality, and compatibility;
    – it is suitable for the purpose agreed upon during the conclusion of the contract;
    – it is fit for the purposes for which digital content or services of the same type are normally used;
    – it possesses features and performance qualities (including functionality and compatibility) that the Client may reasonably expect;
    – it corresponds to any trial versions or previews made available before the conclusion of the agreement.

§ 10. Right of Withdrawal and Return of an Electronic Product

  1. The Client may withdraw from the Sales Agreement within 14 days without providing any reason, provided that payment has not yet been made, subject to §10(4).
  2. The Client may expressly consent to the commencement of performance before the expiry of the withdrawal period (for example, by ordering an e-book and immediately choosing to download it without waiting the 14-day withdrawal period).
  3. Pursuant to Article 38(13) of the Polish Act on Consumer Rights, the right to withdraw from a distance contract does not apply to an agreement for the supply of digital content not delivered on a tangible medium, if the performance has begun with the Client’s explicit consent before the expiry of the withdrawal period.
    In other words, once the Client purchases an electronic product from the Store and automatically gains access to it, the Client shall no longer have the right to withdraw from the agreement, subject to §10(4).
  4. In accordance with the implementation into Polish law of the EU Goods Directive and the EU Digital Content Directive, the Client may withdraw from an agreement for the supply of digital content after its receipt if:
    – the Client did not receive the electronic product immediately or within the agreed period (for example, within the later date specified for a pre-sale), even after requesting delivery from the Seller; or
    – the electronic product is not in conformity with the agreement (for example, is defective), and the Seller has failed to bring the product into conformity or proportionally reduce the price despite being requested to do so.
  5. Upon withdrawal from the agreement by the Client, the Seller shall reimburse the payment using the same means of payment as were used by the Client for the original transaction, unless the Client expressly agrees to another refund method that does not entail any additional costs.

§ 11. License for the Use of Electronic Products

  1. Each e-book, online course, or other recording offered by the Seller in the online Store constitutes a work within the meaning of the Copyright and Related Rights Act and is therefore protected under copyright law.
  2. By selling an e-book, the Seller grants the Client a license to use it for an indefinite period of time.
  3. By selling online courses, the Seller grants the Client time-limited access, typically for a period of one year, with the possibility of extending access.
  4. The license to use the purchased e-book, online course, or other recording entitles the Client to use them solely for personal, non-commercial purposes.
  5. Subject to the mandatory provisions of copyright law, the Client is not authorized to:
    – distribute or make available the purchased e-book, online course, or other recording, or any part thereof, for either commercial or non-commercial purposes;
    – copy the e-book, online course, or recording for any purpose other than personal use;
    – make any alterations or modifications to the e-book, online course, or recording, including the correction of errors.
  6. A Client who has purchased an e-book, online course, or other recording has no right to grant further sublicenses for their use.

§ 12. Complaints Concerning Digital Content

  1. The Seller is obliged to deliver Products free from defects. In the event that a Product purchased from the Seller proves defective, the Client shall have the right to submit a complaint under the warranty provisions of the Polish Civil Code.
  2. In the case of digital content, the Client has the right to submit a complaint electronically to info@rafalwerezynski.com, with the subject line “Complaint Regarding Digital Content,” in the event of problems with downloading the ordered e-book or opening it, or with accessing online training pages — in particular where:
    – the downloaded e-book file is damaged or does not open in a program designed to read PDF files;
    – the downloaded mp3 file cannot be opened;
    – within 48 hours of payment, the Client has not received at the provided e-mail address the download links for the purchased e-book;
    – the website of a purchased course or training cannot be opened despite the Client having paid for access and having a valid password;
    – PDF files posted on the course website are damaged or do not open properly;
    – recordings posted on the course website cannot be played;
    – within 48 hours of payment, the Client has not received access to the training website.
  3. A complaint should include in particular: a description of the problem reported by the Client, the name and surname of the person submitting the complaint on behalf of the Client, the order number concerned, and the Client’s contact details (e-mail address, telephone number, and optionally a correspondence address). The Seller reserves the right to contact the Client using the contact details provided.
  4. The Seller shall make every effort to examine the complaint promptly (usually within 1–2 days, and in any event no later than 14 days) and, if the complaint is accepted, shall send the Client the download links for the e-book or PDF to the indicated e-mail address, or shall grant access to the relevant course or training website within 48 hours of the complaint being resolved, subject to section 5 below.
  5. Complaints submitted more than one year after the date on which the download links for the e-book or recording should have been delivered to the Client under these Terms and Conditions shall not be considered.
  6. The Client has the right to use out-of-court complaint and redress procedures before the Permanent Consumer Arbitration Court at the Provincial Inspector of Trade Inspection in Warsaw. Information on access to these procedures and rules for dispute resolution is available at www.uokik.gov.pl , in the “Consumer Dispute Resolution” section.

§ 13. Complaints Concerning Digital Services

  1. The Seller is obliged to provide the Service to which they have committed. In the event of non-performance or improper performance of a Service purchased from the Seller, the Client shall have the right to submit a complaint under the warranty provisions of the Polish Civil Code.
  2. If a digital service provided by the Seller contains physical defects, the consumer has the right to demand that such defects be repaired or removed. The essence of a physical defect in this case lies in the non-conformity of the delivered service with the agreement. In particular, a service is non-compliant with the agreement if:
    – it does not have the properties that a service of that kind should have, given its purpose as stated in the agreement or arising from its nature;
    – it lacks properties that the Seller assured the Client it would have;
    – it was provided in an incomplete or deficient form.
  3. In the case of digital services, the Client may submit a complaint if such services are not received within five business days from the agreed delivery date, or if they are non-compliant with the agreement — in particular when:
    – access to live webinars or a closed group on a social media platform does not function properly (e.g., invalid or broken link);
    – scheduled webinars forming part of the training did not take place;
    – the agreed individual session or group training session did not occur;
    – within five business days from the scheduled delivery date, the Client has not received an alternative proposed date for the performance of the service.
  4. In the case of complaints concerning individual sessions or other digital services, the Client has the right to submit a complaint electronically to info@rafalwerezynski.com, with the subject line “Complaint Regarding Individual Session” or “Complaint Regarding Digital Service.”
  5. A complaint should include in particular: a description of the problem, the name and surname of the person submitting the complaint on behalf of the Client, the order number concerned, and the Client’s contact details (e-mail address, telephone number, and optionally a correspondence address). The Seller reserves the right to contact the Client using the contact details provided.
  6. The Seller shall respond to the complaint without undue delay, but no later than within 14 days of its receipt. Failure to respond within this time shall be deemed acceptance of the Client’s complaint as justified.
  7. Complaints submitted more than one year after the date on which access to the digital service should have been delivered to the Client shall not be considered.
  8. The Client has the right to use out-of-court complaint and redress procedures before the Permanent Consumer Arbitration Court at the Provincial Inspector of Trade Inspection in Warsaw. Information on access to these procedures and rules for dispute resolution is available at www.uokik.gov.pl , n the “Consumer Dispute Resolution” section.

§ 15. Personal Data in the Online Store

  1. The Controller of the Clients’ personal data collected via the online Store is the Seller.
  2. The Clients’ personal data collected by the Controller through the online Store are processed for the purpose of performing the Sales Agreement, and – if the Client grants consent – also for marketing purposes (e.g., information about other products offered by the Seller).
  3. The recipients of the Clients’ personal data collected through the online Store may include:
    a) the intermediary operating the sales software (wordpress.org);
    b) the intermediary operating the online invoicing system (Fakturownia Spółka z o.o.);
    c) Stripe, Inc., which facilitates payments by credit or debit card;
    d) the Seller’s assistant responsible for fulfilling Store orders;
    e) the Seller’s accountant;
    f) other entities providing services related to software delivery, data storage and encryption, hosting services, and other institutions requiring data transfer for the performance of legal obligations.
  4. The Client has the right to access and correct their personal data.
  5. Providing personal data is voluntary; however, failure to provide the personal data required under these Terms and Conditions that are necessary to conclude a Sales Agreement will result in the inability to conclude such an agreement.
  6. Detailed information regarding the processing and security of personal data is contained in the Privacy Policy.


§ 16. Rights and Obligations Upon Termination of the Agreement for the Supply of Digital Content

  1. In the event of termination of the Sales Agreement, the Seller shall fulfill all obligations concerning personal data protection as required by Regulation (EU) 2016/679 (the General Data Protection Regulation – GDPR).
    Under certain conditions, the Seller shall:
    – refrain from using any content other than personal data that has been provided or generated by the Client while using the digital content or digital service;
    – allow the Client to recover such content free of charge within a reasonable period of time, without hindrance.
  2. Following termination of the Agreement, the Client shall refrain from using the digital content or digital service and from making them available to third parties.


§ 17. Final Provisions

  1. Agreements concluded via the online Store are concluded in the English language.
  2. Invoice amounts are converted from the payment currency into Polish zloty (PLN) for accounting purposes only. Both the original payment amount and the converted PLN amount will be shown on the invoice.
  3. The Seller reserves the right to amend these Terms and Conditions for valid reasons, including changes in legal regulations or in payment and delivery methods — to the extent that such changes affect the implementation of these Terms. All amendments will be published on this website, indicating the date of the last update.
  4. In matters not regulated herein, the generally applicable provisions of Polish law shall apply, in particular: the Civil Code, the Act on the Provision of Electronic Services, the Consumer Rights Act, and the Personal Data Protection Act.
  5. The Client has the right to use out-of-court complaint and redress procedures. To this end, the Client may submit a complaint via the EU Online Dispute Resolution (ODR) platform available at: http://ec.europa.eu/consumers/odr
  6. These Terms and Conditions and any Sales Agreement concluded through the online Store shall be governed by the laws of Poland. This choice of law does not deprive the Client of the protection afforded by the mandatory provisions of the law of the country in which the Client has their habitual residence. Any disputes shall be submitted to the competent courts of Poland, unless mandatory consumer protection laws provide otherwise.

Date of last update: 22 October 2025

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